Shipping policy

SHIPPING POLICY

VirelWorld Shipping Policy

Effective Date: June 16, 2026

1. Overview

At VirelWorld, we carefully curate and ship handcrafted ceramic art pieces, tea ware, coffee vessels, and lifestyle objects. Each order is handled with attention to packaging safety, product integrity, and international delivery standards.

Due to the delicate and artisanal nature of our products, shipping processes may require additional handling time to ensure safe delivery.

2. Processing Time

All orders are processed within 1โ€“5 business days.

Processing includes:

  • Order confirmation
  • Product inspection
  • Protective packaging
  • Quality control checks
  • Carrier preparation

During peak seasons, holidays, or high-demand periods, processing times may be extended.

3. Shipping Time

Estimated delivery times after dispatch:

United States: 7โ€“15 business days
Canada: 7โ€“18 business days
United Kingdom: 7โ€“15 business days
Europe: 7โ€“20 business days
Australia & New Zealand: 8โ€“18 business days
Asia: 5โ€“15 business days
Other regions: 10โ€“25 business days

Please note that delivery times are estimates and not guaranteed.

4. Shipping Carriers

We work with international logistics providers and local courier partners depending on destination. Carrier selection is based on efficiency, safety, and delivery reliability.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or additional fees imposed by the destination country.

These charges are not included in product prices or shipping fees unless explicitly stated.

Customers are responsible for any applicable customs charges required by local authorities.

6. Order Tracking

Once your order is shipped, a tracking number will be provided via email.

Tracking updates may take 24โ€“72 hours to appear depending on carrier processing systems.

If tracking does not update immediately, this is normal and does not indicate an issue with shipment.

7. Shipping Delays

Delays may occur due to:

  • Customs clearance procedures
  • Weather conditions
  • Carrier operational delays
  • Peak holiday seasons
  • International logistics disruptions

We are not responsible for delays caused by external shipping carriers or customs authorities.

8. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 72 hours of delivery (or expected delivery date).

Required information:

  • Order number
  • Photos of packaging (if damaged)
  • Photos of product (if applicable)

We will review the case and provide a suitable solution such as replacement, refund, or store credit depending on the situation.

9. Address Accuracy

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Incorrect addresses
  • Undeliverable shipments due to incomplete information
  • Delays caused by address corrections after shipment

10. Contact Information

For shipping-related inquiries:

VirelWorld
Email: sales@virelworld.shop
Website: virelworld.shop